Privacy Policy
Last updated: [DATE]
This policy explains how [Your Company Legal Name] (“we”) handles personal data when you use VWS FollowUp. We act as a data processor for the customer data you store, and as a controller for your account information.
What we collect
Account data (name, email, password hash), workspace content you create (contacts, notes, quotes, etc.), billing identifiers from our payment processor, and technical data (IP, device, usage logs) needed to operate and secure the Service.
How we use it
To provide and improve the Service, process payments, send transactional and (with consent) product emails, prevent abuse, and comply with law. We do not sell your personal data.
Subprocessors
We rely on trusted providers to run the Service, including our hosting/database provider, our payment processor (Stripe), and email/SMS delivery providers (e.g. Resend, Mailchimp, Twilio, Telnyx) where you enable them. A current list is available on request.
Data retention & deletion
We keep your data while your account is active. After cancellation we retain it for a 30-day grace period so you can reactivate or export, then permanently delete it. You can request export or deletion anytime from Settings → Data.
Your rights (GDPR / CCPA)
Depending on where you live, you may have rights to access, correct, export, or delete your personal data, and to object to certain processing. Contact us to exercise these rights. You can also lodge a complaint with your local data-protection authority.
Security
We use encryption in transit, access controls, and tenant isolation. No system is perfectly secure; we’ll notify affected users of a breach as required by law.
Cookies
See our Cookie Policy.
Contact
Privacy questions or requests: contact us or email [privacy@yourdomain].